Frequently Asked Questions

How do I choose a size or style?

Compare the product images and measurements with your pet's needs. If an option is unclear, contact us before ordering.

Where can I check shipping costs?

Enter your delivery address at checkout to see available shipping options and charges. For a delivery estimate before ordering, use our contact form with your destination and the product you want.

Can I change an order?

Contact us as soon as possible with your order number. We will check whether the order can still be changed; changes are not guaranteed once processing or dispatch has begun.

What if an item arrives damaged or incorrect?

Use our contact form with your order number and a description of the issue. Photos are helpful. See our contact page.

Are pet toys indestructible?

No. Supervise play, check toys for damage and choose products appropriate for your pet's size and behaviour.